FREQUENTLY ASKED QUESTIONS

HOW MUCH DOES IT COST TO MAKE MY WEDDING DRESS?

• Our custom-made wedding gowns start from $2000 to $4900 depending on the style and size.

WHAT IS THE ALTERNATIVE PAYMENT OPTION FOR DRESS MAKING PROCESS?

• First 50% deposit is collected via cash or bank transfer, the remaining 50%  is required once the dress is completed. 

HOW LONG DOES IT TAKE TO MAKE A CUSTOM GOWN?

• It normally takes from 1- 3 months. We also take rush order at an extra cost.

DO YOU DO CUSTOM VEILS?

• Yes, we do make custom veils to match your wedding gown.

CAN I CANCEL MY ORDER?

• Once we start production your dress order is non- refundable, and we cannot cancel the order at that point.

WHERE DO YOU MAKE THE DRESSES?

• All design work, fabric selection, and measurements are carefully crafted in our New Zealand studio by Jenny. To ensure efficiency, our skilled team overseas bring the dress to life, while our New Zealand team expertly take care of all fittings and alterations.​

WHERE ARE YOU LOCATED?

• Our home-based studio is currently located at Papatoetoe, Manukau, Auckland. 

CAN I RETURN MY CUSTOM DRESS?

• We understand that sometimes circumstances can change, and a custom dress may no longer be needed for some unexpected reason. Please keep in mind that because custom-sized dresses are made to personal measurements, we are unable to take them back for any reason, including, but not limited to wedding cancelations, incorrect ordering, or sizing changes.